Terms and Conditions

Terms and Conditions

Conditions of purchase

The prices and conditions of sale shown on the website are approximate and may change depending on the market. However, by placing an order through the purchase form, you accept the price shown and the general conditions in force at that time.

Once the order has been confirmed, the purchase is considered completed, with all legal guarantees for the buyer. From that moment on, the prices and conditions become binding and can only be modified with the agreement of both parties. The contract is formalised in Spanish and will be filed electronically, accessible from your customer area.

Shipping

• Deliveries usually take between 1 and 5 working days. Most shipments arrive within 24-48 hours, but some may take a little longer for logistical reasons. It is possible that your order may arrive in several shipments, as we work with different warehouses.

• The delivery time depends on the availability of each product. If you need to receive it quickly, please contact us before buying.

• If a product is not available when you place your order, we will notify you as soon as possible and refund you.

• An order is considered delivered when the customer signs the receipt. You have 72 hours to check the products and let us know if there are any problems. After that time we do not accept complaints.

• We work with reliable transport agencies. When your order is sent to you, you will receive an email so that you can track the shipment.

• Free shipping on orders over 39,99 €. If the amount is less, the shipping cost is 3,49 €.

• On cash on delivery orders, a 6% commission is added to the total value.

• If the order exceeds 12 kg, please contact us beforehand, as the agencies may not be able to upload packages of this weight.

Returns

According to current legislation, you can return any product within 14 calendar days of receipt. You only have to comply with the conditions indicated here:

For private customers

We do not accept returns of:

• Services already performed with your consent.

• Products with prices subject to financial market fluctuations.

• Perishable goods or goods with a short shelf life.

• Sealed products which, for reasons of hygiene, cannot be returned after opening.

• Goods inseparably mixed with other goods after delivery.

Important:

• Return the product in its original packaging, with all its accessories, without damage or labels stuck directly on the item. If this is not met, we may refuse the return.

• Once you have informed us of your intention to return, we will send you instructions by email. You have a maximum of 14 days to return the product to us.

• If the return is due to your mistake or you simply change your mind, the shipping costs are at your expense. You can use the agency of your choice.

  • You can calculate the approximate cost here:

    • Tourline Express

    • Correos

Once we receive and check the product, we will refund your money (including the original shipping costs, except if you chose a more expensive option than usual). The refund will be made within a maximum of 14 days, although we may wait until we receive the product.

Returns of products with a gift or promotion: the whole pack must be returned, including the gift.

For distributors

• SReturns are only accepted for unopened products in perfect condition within 14 calendar days of receipt.

• These returns are handled as commercial returns (not regulated by law between companies) and are governed by the terms and conditions of our shop.

• We do not accept returns of products in blister packs or heat-sealed products.

• Warranty claims for defective products remain unaffected.

Cancellations

If you decide to cancel an order already paid for by bank transfer, the refund can take up to 30 days, although we normally process it in less than 7 days.

Complaints and contact

We have complaint forms available. You can request them from the contact section of our website:

For any return, complaint or query you can write or call us:

The party responsible for processing the data collected through this website is NUTRODERMA INNOLAB S.L. ; NIF: B95975918; address: Avenida Bilbao S/N, Polígono Industrial Granada H-8; C.P. 48930 Ortuella ; telephone: 946 66 88 78; email: info@nutroderma.es

Methods of payment

We have an SSL certificate to guarantee the security of your data.

We accept the following forms of payment:

• Bank transfer or direct deposit

  • Please put your order number as a concept to avoid delays.

  • Transfers can take up to 2 working days.

• Card (credit or debit)

  • Secure payment via bank gateway.

  • We accept Visa, Mastercard, Maestro, 4B, Red 6000, Servired.

  • Compatible with CES (Secure Electronic Commerce).

  • If your bank requires it, you must validate the payment with an additional code or password.

• PayPal

  • Commission of 1.9%, with a minimum of €0.90.

• Cash on delivery

  • Available only in the Peninsula.

  • Maximum of €500 per order.

  • You can only have one active cash on delivery order.

  • Additional commission of 6% of the total amount.

• In physical shop

  • You can pay in cash (up to €1,000) or by credit card when you pick up your order..